TERMS AND CONDITIONS
Upon completion of your order, an email confirmation will be sent once product availability and payment have been received and verified.
Once you have placed your order you will receive a confirmation email. Sometimes settings of your inbox may reject our email and it may go straight to the Junk email box. Please check there. For any reason that you still do not see an email confirmation please assume your order has been accepted. We will contact you via phone/email if your order CANNOT be completed.
All orders must be placed at least 48 hours prior to the scheduled delivery time. Please email us for exception inquiries. All emails will receive a response within 24 hours.
Due to the fragile nature of our products, we do not offer postal shipping at this time.
We are currently offering a delivery service to all of Toronto and the surrounding area for a flat rate of $17. Please indicate your desired drop-off date/time when checking out, if choosing delivery. We will TRY our best to accommodate your requested time. (If no one is there to receive the package, it will be left at the door; We are not responsible for unattended deliveries.) If need be, we can also provide proof of delivery as we do photograph all of our packages at the delivery location when no one is there to receive them. Once dropped off, we are not liable or responsible for unattended deliveries. Please keep this in mind, or alternatively choose to have your order delivered on a date that someone will be home. Please plan accordingly before ordering.
Delivery times indicated are NOT guaranteed. We will try our best to meet your request. All deliveries WILL be made on the selected day for delivery by end of the day. Deliveries can be made anytime from 10 am - 8 pm as we serve one of the largest delivering areas. Deliveries in the Greater Toronto Area but outside of Toronto will be delivered on the day selected or up to 24 hours before the selected date (generally areas 30 + Km from downtown Toronto). This is due to the large area that we cover for GTA deliveries. But no worries! Your delivery will arrive by the selected date by end of the day or sometimes even the day before the date you have selected (unless informed otherwise).
If you need your items at a specified time for an event etc, we recommend that you choose one day prior for deliveries to arrive in advance of your occasion (If your event is on Saturday, please choose delivery for Friday – 1 day before)
Weather permitting, we will deliver your package on the day that you have selected for delivery. For unforeseen weather conditions, we may deliver your order prior to the date selected to ensure you will receive it in time.
Canceled deliveries are accepted but NOT refunded. If delivery is chosen and you change your mind to pick up your order instead, you will still be charged the delivery fee. We have a third party delivering company that does the deliveries. Once you place an order and choose delivery as an option and decide to cancel, we still have to pay the deliverers. Please make a decision and stick to it to avoid any issues.
No deliveries or pickups will be made before 10 am.
Lana Rosé reserves the right to replace any unavailable rose with another of a similar color of the same or of greater value.
Our products are strictly for display purposes only. Nothing is to be consumed. Please keep away from pets and children.
We reserve the right to change prices without notice.
Once an order has been placed it can no longer be changed due to high volumes. As all orders are made right away and are not changeable.
All orders are non-changeable, non-refundable. Any change exceptions will be subject to an additional fee.
We do not guarantee the longevity of the roses due to various conditions that may alter their beauty. However, we are happy to replace roses that have withered (shriveled or have turned brown) within 2 months of purchase with the original receipt.
All products must be picked up with the original purchase receipt. Orders must be picked up within 2 months (60 days from the chosen pick-up date) or will be discarded and no refunds will be issued.
We gladly accept all customized orders based on availability. We recommend that you submit any customized requests 3-4 weeks in advance for your satisfaction. Please feel free to email us at hello.lanarose@gmail.com with your customization requests. We are happy to make your Lana Rosé Box special!
Roses may not appear exactly as they appear on product images due to lighting, slight variances in colouring, or natural occurrences. For any reason, you are unhappy with your blooms or product(s) we are happy to give you an exchange for the same product in replacement. We have an all sales final policy. No refunds will be issued in any circumstances.
Roses are not meant to be taken out of the box as they are fragile and like fresh roses can fall apart when touched and the roses are not to be watered.
Because of the nature of our roses being treated to last. They are not fragranced as this will take away from the longevity of the roses.
* Our roses are real roses. And naturally, no two roses will be exactly the same in size. Slight variances in size and colour are normal. We cannot guarantee any two roses to be exactly the same in your arrangements. Slight differences are normal.
Roses are real roses that have been through a preservation process. This process involves the roses being dried, therefore the roses will appear dry and sometimes the edges seem slightly wrinkly or cracked. This is absolutely normal. Please remember these roses are not fresh and because they are natural there is no such thing as a perfect rose. Petals, sizes, colours, edges will always be different from one rose to another. A 100% perfect rose, unfortunately, does not exist. Please keep an open mind when purchasing.
Our roses have been preserved and dyed to further intensify the colour vibrancy of our product. Vibrant colour saturation will bleed onto other roses with lighter hues. Please take this into consideration when selecting your arrangement.
All roses are for display purposes only. They are not to be touched, the roses are fragile and the petals may fall off. For best care, leave them displayed and away from being touched.
All orders are non-refundable.
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Accessories used in our photography is NOT included in your purchase. We sell flower boxes and florals, All other accessories like plates, pearls, bracelets, bags, etc are all NOT included with your purchase.
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Please read our item description carefully. Only the items included are in the description. Items that are not mentioned are not.
PERSONAL MESSAGES: Please write in plain English and refrain from using a different language and symbols as our system may not capture it the same way. Thus, your message may not end up being the same as you intended.
*We reserve the right to serve on a FIRST COME FIRST SERVE basis. Your order is not confirmed or guaranteed until your payment has been received. Please create urgency when purchasing as our products sell out very quickly.
Rush Orders
Please email us for rush order inquiries. All of our orders require 5 business days to be put together. If you need it earlier, please email us. If your order is accepted, we charge a $15 fee for all rush orders.
Delivery Fees
Free delivery in Scarborough, Pickering, Ajax, Whitby, and Oshawa. Toronto $10, The Greater Toronto Area $20.
Free Pickup between 10 am - 5 pm at:
Green's Precision Plastics
400 Finchdene Square, unit 4
Scarborough, Ontario
M1X 1E2
Vinyl Impression
All our custom vinyl impressions are self-adhesive vinyl. Once placed onto our Lana Rosé box, it cannot be removed.
All custom vinyl orders must be ordered at least 3 days in advance of delivery or pick-up (no last-minute orders are accepted).
Lana Rosé box reserves the right to alter prices without notice. Quantity discounts will be considered on request but not guaranteed.
Application of vinyl: due to the nature of the vinyl impression, any damages to the vinyl impression after it has been delivered to the customer (peels off, discolouration, water damages, etc) are strictly used at the sole risk of the customer.
Lana Rosé box is not liable in any circumstances and will not be compensated, whether monetary or otherwise.
We reserve the right to refuse service to anyone for any reason at any time.
All custom vinyl content must be positive and non-explicit. Lana Rosé reserves the right to refuse any orders deemed inappropriate.
We reserve the right at any time to modify or discontinue the service without notice.
Orders not picked up within the times indicated will be discarded and not refunded as all orders are not refundable/changeable. No exceptions.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.
It is the responsibility of the client to check for spelling errors and message content before submitting your custom vinyl order. Lana Rosé will not be responsible for any content errors that is submitted by the customer.
The text submitted by the customer will be applied exactly the way it is submitted by the customer, this includes capital, lower case, or punctuations. Once the vinyl work has been made it cannot be changed or replaced. Replacement options may be offered for an additional cost to the customer.
All custom vinyl work is made right away after we receive the customer order. Cancellations or changes are not accepted after we receive any order.
Lana Rosé reserves the right to alter the vinyl size to accurately fit the box. Pictures provided as examples of the vinyl work may be slightly different as the vinyl impressions are all hand made.
All orders discussed between Lana Rosé and the customer is only guaranteed once we have accepted and received full payment from the customer.
All custom vinyl prints will be placed on the top of the lid unless the shape of the box does not permit us to do so.